Job Detail

Job Purpose:

Grid Manager will be responsible for all major KPIs of Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development, Cell sites utilization in that particular Grid.

Job Responsibilities:

Sales:

Concentrate on revenue growth from 3G and 4G sales including handset sales by deploying new smartphone shops and enhance the quality of existing retailers/ smartphone shops;
To ensure quality of gross ads, 3G/4G gross add;
To ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the grid;
Ensure that timely purchase orders are placed by franchises to ensure availability of stock at all times.

Customer Services:

Handle end-to-end complaint management, CSI monitoring, quality assurance and customer experience management at franchise;
Visibility: coordinate for trade marketing activities regarding brand visibility, BTL activities, trade promotions, market splash, company product visibility, channel awareness, business development and special events in the territory.

Planning:

Identify untapped areas in the assigned territory and guide teams to increase retail penetration;
Guide BDOs in planning sales routes;
Prepare and submit sales forecast for sims, scratch cards, mini load & recharge on daily/weekly/monthly/basis for effective sales planning;
Plan with Regional Sales Head localized sales promos in areas of low sales performance and low network utilization.

Team Management & Supervision:

Ensure that staff and retailers are fully trained and equipped with company product knowledge;
To make periodic visits to the market and ensure stock availability in the entire territory;
To ensure that the channel partners stay abreast with all the developments in terms of SOP’s, discipline, targets and trade promotions.

Merchandising:

Business Development:

Coordinate with the Marketing and Channel teams regarding BTL activities, trade promotions, business development and special events in the grid

Collaboration with Technical Team:

Close collaboration with technology team in region for optimum utilization of network resources such as OPEX, Sites Availability, LTE High Utilization & 3G/4G Accessibility.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

Minimum Bachelors Degree from a reputable university. MBA degree will be preferred.

Work Experience:

3 to 5 yrs

Skills - Generic:

Skills - Job Specific: