Job Detail
| Job Title | Business Relationship Manager | Career Level | Mid Career Level |
|---|---|---|---|
| Job Type | Permanent | Location | Gujrat |
| Division | Govt. & Corporate Sales Central |
Job Description
- Job Purpose:
-
- Establish, maintain, and develop the company’s presence in the corporate sector to generate new business while retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction
- Job Responsibilities:
-
Sales Management:
- Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B segments.
- Work closely with the technical teams to devise technical solutions as per client expectations and requirements.
- Seeking new business ventures, identifying competitive edge, and developing customized solutions for the Corporate Sector.
- Bringing revenue-generating customers on board.
- Generating more sales from the existing clients and ensuring their confidence levels remain intact to make them stay on board by giving them quality customer service.
New Business Development:
- Meeting monthly sales targets as approved by Management.
- Exploring and driving new growth venues through the existing client base.
- Build new business relationships.
- Timely identification of problems and managing customer service establishments that lead to new referrals and fresh activation.
Revenue:
- Revenue assurance as per management-assigned targets.
- Taking steps to enhance the existing clientage revenue as well as from prospective clients.
Customer Retention/Churn:
- To keep a regular track of corporate activation/disconnections along with reasons.
- Formulate strategies for customer retention and
prevention of churn to other competitors, taking necessary action to
resolve service, billing, or any other issues that may cause customer
dissatisfaction
- Eligibility Criteria (Education, Knowledge, Experience and Skills):
- Education:
-
- Must have a Bachelor's Degree/ Equivalent, preferably
BS Telecom or BS Computer Science
- Must have a Bachelor's Degree/ Equivalent, preferably
BS Telecom or BS Computer Science
- Work Experience:
-
- Preferably, a minimum of 2-3 Years of experience.
- Skills - Generic:
-
- Relationship Building
- Interpersonal Skills
- Negotiation Skills
- Team Player
- Leadership Skills
- Presentation Skills
- Skills - Job Specific:
-
- Sales Skills
- Business Development Skills
- Customer Relationship Management